Refund policy

Product Issues
Rarely you may encounter an issue or a fault with a product. We have excellent quality control but to err, is human. If we err, please tell us first and we will work with you and towards a solution. Misuse, or failure to act reasonably when caring for your product, as well as normal wear and tear are not an issue, fault, or error that we can be held responsible for. Sunlight, moisture and humidity can impact artwork. It is important that you keep the image out of direct sunlight, and away from excessive moisture and humidity to prolong the life of your artwork. We use quality inks and paper, however, we do not warrant or guarantee artwork that has been placed or kept under these conditions.

Refunds & Returns
Unless additional warranties expressly appear on our product packaging or product literature, we warrant that each Our Days in the Sun product meets the applicable Our Days in the Sun product specification at the time that the product was designed and shipped. If a product does not conform to this warranty, then the sole and exclusive remedy, is at our absolute discretion, to supply parts, repair the product, replace or to refund the purchase price of the product. You must treat, assemble, and use our products as instructed and for the intended advertised purpose only. We are not responsible for any form of misuse or mistreatment of our products.

Without limitation of your rights under Australian Consumer Laws:
a) if the product is faulty and cannot be used for the advertised purpose, stop using the product immediately and contact us on our contact us page

if the product arrives damaged or with suspect damage, do not use the product and contact us on our contact us page with details of the delivery (time and date goods were delivery) and details of the damage (description of the carton damage and/or any internal damage to the product);
we may request that you return the goods to us and/or request that you email us with further information and photographs so that we can assess the claim;
we will not approve a claim or provide a remedy if you have negligently, recklessly, or intentionally misused, modified our product or packaging in any way or damaged our products or used our products for a purpose other than the intended advertised purpose (where this use leads to product damage).  

You must give us a reasonable opportunity to discuss and rectify or resolve any issue before you take any legal action. We consider that 14 days is a reasonable time for us to reply to you. Repairs may take longer than 14 days, and we will communicate with you during this process. You must also allow us reasonable time to undertake a repair or replace an item.

Change of Mind Returns
While we are not obliged to provide a refund, exchange or credit note for change of mind purchases, we do understand and want you to be completely satisfied with your purchase. If you are not satisfied, then we may offer you an exchange, credit note or refund at our discretion (including delivery and return shipping costs).